Log in to your Owed account, click New Invoice in the top right, select your client or add a new one, describe the job or add line items manually, set the due date, and click Send. Your client receives an email with a Pay Now button instantly.
My client says they didn't receive the invoice. What should I do?
First check the email address on the invoice is correct. Then go to the invoice in your dashboard and click Send Reminder. If the problem persists ask your client to check their spam folder or contact us at invoices@getowed.us.
How do I edit an invoice after sending it?
Open the invoice from your dashboard and click Edit Invoice. You can change line items, amounts, due dates, and notes. Click Save & Notify Client and your client receives an updated email automatically.
When will bank transfer payments be available?
ACH bank transfer is available now. Your client connects their bank account and pays with no fee. Settlement is typically 4 to 5 business days. Card payments are also accepted with a 3.5% adjustment paid by your client at checkout. We're working toward next-day, then same-day settlement, and eligible accounts will be upgraded as each launches.
How do I cancel my subscription?
Go to Settings in your dashboard and scroll to the Billing section. You can downgrade or cancel at any time. Your account stays active until the end of the billing period.
Is my data secure?
Yes. All data is encrypted in transit. Your clients' bank login credentials are never seen or stored by Owed. They connect directly to their bank through industry-standard secure infrastructure.
How do I add my business logo to invoices?
Go to Settings and scroll to Business Profile. Upload your logo there and it will appear on all future invoices automatically. Custom branding is available on Pro and Growth plans.
What happens if my client disputes a payment?
Bank payments do not have card chargebacks or chargeback fees, but they can be returned. A payer's bank can return a payment for reasons like insufficient funds or a claim that it was not authorized, and consumer accounts can dispute an unauthorized debit for up to 60 days. If a payment is returned, the invoice goes back to unpaid, the funds come back out of your account, and Owed notifies you. Owed never advances money, so a return never leaves you owing Owed. Refunds are issued by you, directly. Payments are processed by our regulated payment processor and paid out to your bank account. Owed does not hold customer funds in its own bank accounts.
What is the Owed Capital Pool?
$0.10 of every paid invoice funds the Owed Capital Pool, which awards grants to small service business owners. Owed does not make loans.
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Still need help?
Email us at hello@getowed.us and we will get back to you within one business day.